Important Message to our TV Viewers: New Broadcast Frequency
- Published: 01 October 2019
On July 3, 2020, WHRO will transition to a new broadcast frequency as part of an FCC-mandated change.
We are aware that some of WHRO’s broadcast audience has experienced difficulty receiving our television signal as the TV industry is in the middle of an FCC mandated repackaging of TV channels.This issue affects some viewers who watch our channels via antenna following WHRO’s FCC-mandated transition to a new broadcast frequency on July 3, 2020.
Viewers who use an over-the-air antenna must perform a channel rescan on their television in order to continue receiving WHRO channels.
While some boxes do this automatically, you may need to select “scan” or “autotune” from the TV or converter box control menu to start the scanning process. You can usually find instructions to do so by pressing the “set-up” or “menu” buttons on your remote control
How To Rescan Your Antenna TV
- Choose Scan or Autotune from your TV or converter box control menu. This starts the scanning process.
- Your TV does the rest. Sit back and relax. The process can take a few minutes to finish.
If you have difficulty, consult the owner’s manual for more detailed instructions on how to run a channel scan, or contact customer service for your TV or converter box manufacturer. You may find contact information in your instruction manual or on the internet.
Rescan Didn't Work?
If rescanning does not restore your WHRO reception, you may need to perform a double rescan by doing the following:
- Disconnect your TV antenna from the television
- Perform a channel rescan on your TV
- Turn off your TV
- Reconnect the antenna
- Turn on your TV and rescan again
After rescanning, you will still find us over-the-air on digital channels 15.1, 15.2, 15.3 and 15.4, and on the same channel numbers through your cable provider as before. Cable and satellite viewers are not affected by this change. If you have a cable or satellite subscription, no action is required on your part.
If your double rescan still does not result in your ability to receive over-the-air reception of WHRO channels, it is possible that you may be experiencing a temporary loss of access to WHRO.
Call Us With Questions
For questions on how to rescan your TV, you can call us at 757-889-9400 Monday-Friday between the hours of 9 a.m. and 5 p.m.