“Why can’t they put down their phones and make eye contact?”
“Work is not my life, why do older generations resent that?”
“Why aren’t the younger generations loyal to the organization like we were?”

Today’s workplaces often feature five different generations — a factor that sometimes leads to misunderstandings and irritation due to generational differences.

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Author and popular business speaker Haydn Shaw

Having five generations in the workplace is revealing surprising generational differences, something that popular business speaker and generational expert Haydn Shaw calls “sticking points.” Hailed as a “leadership guru,” Shaw works with Fortune 500 companies, non-profits and governmental agencies to help workers understand cultural differences at the office.

He is the author of Sticking Points: How to Get 5 Generations Working Together in the 12 Places They Come Apart. These sticking points revolve around differing attitudes toward managing one’s own time, texting, social media, organizational structure, and of course, clothing preferences. If we don’t learn to work together and stick together around these 12 sticking points, he says, then we’ll be wasting a lot of time fighting each other instead of enjoying a friendly and productive team.

This week on Watching America Shaw talks with host Dr. Alan Campbell about how each generation can learn to speak one another’s language and get better results together.

Hear his advice for your generation. Listen to the interview.

Find Shaw at