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Getting Help
How Do I Get Help?
For help during installation, call us at 757-889-9424. Please have your User ID ready.
For operational problems after successful installation, please consult on-line support (such as this FAQ). If that's no help, call 757-889-9424.
Installation Instructions
Windows XP
- Dial-Up Setup Instructions
- Download Picture Guided Instructions for Windows XP
Windows Vista
- Dial Up Installation Instructions
- Windows Mail Setup
Macintosh OS X (10.4 and 10.5)
- Dial Up Installation Instructions (Coming Soon)
- Apple Mail Setup (Coming Soon)
Our mail servers are listed below:
Incoming Mail Server: mail.whro.net
Outgoing Mail Server: mail.whro.net
If you are using another ISP you need check the box in your mail client "My Server Requires Authentication" to get mail to work. If that does not work then try one of the servers listed below.
If you use another ISP (COX, Verizon, Charter, etc...) then you will need to use one of the following Outgoing servers:
COX - smtp.east.cox.net
Verizon - outgoing.verizon.net
Charter - smtp.charter.net
For a list of the more popular Mail Servers click here.
Frequently Asked Questions
- Windows Support FAQ
- Macintosh Support FAQ
Contact Support
Technical Support Hotline: 757.889.9424
Technical Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Technical Support Fax: 757.451.6842
Technical Support Hours of Operation
Monday-Friday: 8:30 a.m. to 5:00 p.m. EST
Currently Supported Software
Windows XP
Microsoft Internet Explorer
Microsoft Outlook Express
Windows Vista
Internet Explorer 7+
Windows Mail
Apple Macintosh OS X 10.4 - 10.5
Safari
