Getting Help


How Do I Get Help?

For help during installation, call us at 757-889-9424. Please have your User ID ready.


For operational problems after successful installation, please consult on-line support (such as this FAQ). If that's no help, call 757-889-9424. 


Installation Instructions


Windows XP

- Dial-Up Setup Instructions

- Download Picture Guided Instructions for Windows XP


Windows Vista

- Dial Up Installation Instructions

- Windows Mail Setup


Macintosh OS X (10.4 and 10.5)

- Dial Up Installation Instructions (Coming Soon)

- Apple Mail Setup (Coming Soon)




Our mail servers are listed below:

Incoming Mail Server:

Outgoing Mail Server:


If you are using another ISP you need check the box in your mail client "My Server Requires Authentication" to get mail to work. If that does not work then try one of the servers listed below.


If you use another ISP (COX, Verizon, Charter, etc...) then you will need to use one of the following Outgoing servers:



Verizon -

Charter -


For a list of the more popular Mail Servers click here.

Frequently Asked Questions


- Windows Support FAQ 

- Macintosh Support FAQ


Contact Support


Technical Support Hotline: 757.889.9424

Technical Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Technical Support Fax: 757.451.6842

Technical Support Hours of Operation

Monday-Friday: 8:30 a.m. to 5:00 p.m. EST

Currently Supported Software

Windows XP

Microsoft Internet Explorer

Microsoft Outlook Express

Windows Vista

Internet Explorer 7+

Windows Mail

Apple Macintosh OS X 10.4 - 10.5